RETURN POLICY
Every Consumer or entrepreneur with consumer rights has the right to withdraw from a purchase agreement without giving any reason within 14 days of receiving the product.To withdraw from the agreement, a declaration must be submitted, and the product must be returned no later than 14 days from the moment the seller is informed of the withdrawal (the postmark date counts). Returns should be sent to: ul. Ogrodnicza 5a, 03-605 Warsaw, Poland.Refunds will be issued via the same payment method used for the original purchase - the refund will be made promptly but no later than 14 days from the receipt of the withdrawal declaration. The consumer is responsible for the cost of returning the product to the store.
EXCEPTIONS - WHEN RETURNS ARE NOT ACCEPTED
Products prepared according to the customer’s individual specifications or intended to meet their personalized needs.Products delivered in sealed packaging that cannot be returned after opening due to health protection or hygiene reasons (if the packaging was opened after delivery).Products that, after delivery, become inseparably combined with other items.Perishable goods or goods with a short shelf life.
PRODUCT COMPLAINTS
Every customer has the right to file a complaint about a product in case of non-compliance with the contract, or physical or legal defects of the purchased item.Complaints can be submitted in writing to the store’s address or electronically. We encourage including details that allow quick identification of the order and a description of the non-compliance or defect. The store will review the complaint within a reasonable period, not exceeding 14 days from receipt, and will inform the customer of the outcome.